Privacy Policy

Effective date: April 15, 2026

CertifiedLoads LLC ("CertifiedLoads," "we," "us," or "our") operates the website certifiedloads.com and the CertifiedLoads platform. This Privacy Policy describes how we collect, use, and protect information you provide to us.

1. Information We Collect

Information you provide directly

When you submit our early access request form, we collect:

• Your name
• Your email address
• Your company name
• Your business type
• Any message or notes you include

Information collected through the CertifiedLoads platform

When you register for or use the CertifiedLoads platform (available separately from this website), we may also collect:

• Your mobile phone number, for account verification and transactional SMS notifications
• Device identifiers, for security and account binding purposes
• Location data, when you grant permission, for load pickup verification
• Identity verification information, as required to access secured load credentials

Automatically collected information

We may collect standard web log data including your IP address, browser type, and pages visited. We do not use third-party advertising trackers or behavioral tracking pixels on this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your early access request and contact you about the CertifiedLoads platform
• Operate and improve our services
• Send transactional SMS messages related to load pickup verification, account security, and platform notifications
• Verify your identity and device when accessing secured credentials through the platform
• Comply with legal obligations

3. SMS Communications

We do not use SMS for marketing or promotional purposes. All text messages sent by CertifiedLoads are transactional and directly related to your use of the platform.

We do not sell, share, or rent your phone number to third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We share information only with service providers who help us operate our business, including:

• Formspree — processes form submissions from this website
• Twilio — delivers SMS messages to platform users
• SendGrid — delivers transactional email communications
• Neon — provides secure database infrastructure

These providers are contractually prohibited from using your information for their own marketing purposes.

We may disclose information if required by law or to protect the rights, safety, or property of CertifiedLoads or others.

5. Data Retention

We retain contact form submissions for as long as necessary to follow up on your request. Platform account data is retained for the duration of your account plus any period required by law or contractual obligation. You may request deletion of your information by contacting us at [email protected].

6. Security

We implement industry-standard security measures to protect your information. The CertifiedLoads platform uses AES-256 encryption, device binding, and multi-factor verification to protect sensitive load data. No system is completely secure, and we cannot guarantee absolute security of transmitted data.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

CertifiedLoads LLC
Email: [email protected]